Parts Associate - Motown Harley-Davidson : Job Details

Job Title: Parts Associate

Department: Parts

Supervisor: Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

* Provide customer service to external customers.

* Meet customer needs, offers options, resolves problems and follows up with customers.

* Ensure full customer satisfaction without unnecessarily referring customer to other staff members.

* Maintain friendly, helpful demeanor.

* Provide professional, knowledgeable, courteous customer service.

* Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.

* Monitor for shoplifting.

* Perform all cashiering functions in accordance with company cash handling policies and procedures.

* Check price tags for alterations.

* Does not accept checks unless processed through cross checks.

* Use appropriate verification procedures for credit card purchases.

* Keep sales floor neat, clean and fully-stocked.

* Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.

* Ensure merchandise is attractively displayed.

* Maintain cashiering desk/areas in a clean, organized fashion.

* Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.

* Assist with answering incoming calls and directing them to the appropriate person or department.

* Make tags for damaged merchandise, deliver daily to designated area.

* Comply with all company and department policies and procedures.

* Perform other related duties as assigned or requested.

Supervisory Responsibilities

* None

Qualifications & Job Requirements

* High School Diploma or equivalent degree or greater required.

* Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.

* Ability to take initiative and problem solve.

* Excellent verbal and written communication skills.

* Ability to present oneself as well as the company in a professional manner.

* Knowledge of applicable laws/policies/principles/etc.

* Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.

* Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.

* Attention to detail.

* Interpersonal skills and customer service skills required.

Physical Demands

* Requires the use of both hands.

* Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.

* Requires standing and/or walking for extended periods of time. Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

* The noise level in the work environment is usually loud.

* Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

* Occasionally exposed to exhaust fumes or other airborne particles.

* Frequently works near moving mechanical parts.