PARTS COUNTER ASSOCIATE - OWEN MOTOR GROUP INC DBA OWEN FORD : Job Details

Responsibilities:

Reading catalogs and/or computer vehicle diagrams in order to determine replacement part stock numbers and prices.

Determining replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

Receiving and filling telephone orders for parts.

Filling customer orders from stock.

Receiving payment or obtaining credit authorization.

Taking inventory of stock.

Advising customers on substitution or modification of parts when identical replacements are not available.

Examining returned parts for defects, and exchange defective parts or refund money.

Marking and storing parts in stock rooms according to prearranged systems.

Discussing use and features of various parts, based on knowledge of machines or equipment.

Demonstrating equipment to customers and explaining the functioning of equipment.

Placing new merchandise on display.

Working with customers, vendors, and dealer personnel to ensure efficiency of Department is maintained

Clean and maintain the parts room and office.

Must have friendly, courteous demeanor

Other duties assigned

Qualifications:

Motorcycle parts experience preferred.

Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.

Proficient in basic math and writing skills.

Proven customer service track record or obvious desire to provide next level customer service.

Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).

Pass drug testing, background investigation/interview and pre-employment assessment.

Has a passion for and knowledge of motorcycles.

Benefits:

Competitive Pay Plan in all Roles at OWEN MOTOR GROUP, INC.

Medical / Dental / Vision / Simple IRA / Disability and Life Insurance / Paid Vacation and Holidays

Internal Promotion Opportunities and Ongoing Training

Employee Discounts

REPORTS TO PARTS MANAGER

OWEN MOTOR GROUP, INC. is an equal opportunity employer