Parts Counter Associate - Milton Martin Toyota : Job Details

Summary This position is responsible for the selling of parts for internal repair orders and business clients and maintaining a high knowledge of all parts. Employee fulfills primary responsibilities through clear communication, customer service skills and a strong work ethic. Primary Responsibilities

• Offer top notch customer service in-person and on the phone for both customers and internal team members
• Work daily in various programs: Reynolds, CCC, Snap-On, OEC
• Ability to move quickly through each program
• Maintain a high level of knowledge regarding OEM and competitor parts
• Assist in the unloading of the Parts' deliveries each morning
• Help sort and organize inventory
• Display professionalism at all times, through appearance, body language, behaviors and communication
• Act in accordance with MMT 4 C's

Retail Parts Associate

• Assist Technician team by providing/ordering parts for open repair orders
• Assist with looking up part and verifying all needed accessory parts
• Add correct parts to open R.O. tickets
• Create and edit R.O.'s
• Locate Parts in warehouse and pass off to technician
• Order parts as necessary
• Answer questions regarding parts

Wholesale Parts Associate

• Sell Parts to Wholesale Clients
• Answer incoming phone calls and build relationships with repeat vendors
• Locate or order needed parts
• Responsible for Collision Links and all estimating orders through CCC
• Assists with internal Body Shop team as well as local shops
• Assist Part's Driver with routes during peak times
• Coordinates daily delivery routes for all parts orders

Requirements

• Previous experience in automotive parts sales, retail, or customer service is preferred.
• Familiarity with dealership operations and service departments is advantageous.
• Basic understanding of automotive parts, their functions, and compatibility.
• Ability to utilize computer systems and digital inventory management software (experience with specific dealership management systems is a plus).
• Experience in effectively communicating parts availability, pricing, and delivery options to customers.
• Excellent organizational and time management skills to prioritize tasks and manage inventory efficiently.
• Attention to detail in processing orders and maintaining records.
• Ability to work collaboratively with the service department, technicians, and other staff to ensure parts are ordered and delivered in a timely manner.
• Capability to navigate challenges and provide effective solutions quickly.
• Ability to lift and maneuver heavy parts (sometimes up to 50 lbs) and perform tasks that may include physical movement and standing for extended periods.
• Certification: ASE certification in Parts Specialist or similar training is a plus.
• Computer Skills: Proficiency in Microsoft Office Suite and experience with inventory management systems.
• Experience with Point of Sale (POS) Systems: Familiarity with retail or dealership POS systems for processing transactions.
• Positive attitude and approachability; a customer-focused mindset is essential.
• Strong work ethic and reliability; punctuality and consistency in attendance.
• Willingness to learn and adapt to new products, technologies, and dealership policies.