Parts Customer Care Rep - CROWN EQUIPMENT CORPORATION : Job Details

Answer and process incoming parts calls from customers and service technicians. Pull orders, receive and put up stock. Order parts and develop relationships with Crown factory and outside vendors. Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. Maintain direct contact with current and prospective customers. Prepare customer quotes. Process paperwork. Inventory control to include cycle counts of stockroom, vans and customer consignments. Qualifications: High school diploma or equivalent Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills Ability to lift 50 lbs. Valid driver's license and good driving record Parts or inventory control experience and lift truck industry experience preferred...Customer Care, Parts, Inventory Control, Customer, Manufacturing, Retail