Parts Manager - Nitrous Group Limited : Job Details

JOB DESCRIPTION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

•Be responsible for supplying replacement parts to bus & truck customers and Service Centers.

•Maintain stock at a level that enables Field Service Department and Customers to complete their work without delay. Also avoid the costs of carrying excessive inventory.

•Maintain accurate records of parts replaced under warranty and details of faulty parts.

•Ensure parts orders were filled and delivered accurately and efficiently.

•Coordinate with the Field Service Manager and Technicians to ensure timely turnaround of Customer vehicles.

•Identify and resolve all issues in parts department and ensure achievement of all short- and long-term objectives.

•Maintain all warranty claims and assist in all changes and coordinate with vendors for all shipping delays to ensure compliance to time.

•Follow up all purchase orders and resolve any discrepancy for all purchase orders.

•Handle customer complaints professionally, efficiently, quickly, and thoroughly to portray the company in a positive, caring manner.

Requirements:

•Strong communication skills, critical thinking, and a customer service orientation.

•Strong leadership.

•Extensive experience in the auto, bus, or heavy-duty truck industry.

•Excellent product knowledge.

•Good administrative skills and inventory management.

•Good sales skills.

•Results-orientated and able to work in different environmental conditions.

•Self-motivated.

•Proficiency in MS Office (Outlook, Word, Excel).

LOCATION

Lancaster, CA

COMPENSATION

$120,000

Benefits package

SUPERVISORY RESPONSIBILITY

YES

TRAVEL

No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

High school diploma, or general education degree (GED).