Parts Professional I - Martin Sullivan : Job Details

Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois. Over the last 98 years, our company has grown and Martin Tractor, Inc. currently has over 250 employees and 14 single-store locations across Central Illinois. Martin Tractor, Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.

We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees.

The Parts Professional I is responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, promotions, and services offered. This position is an entry level Parts Professional position.

Essential Job Functions:

* Provide excellent customer service to customers at the counter and over the phone including greeting and welcoming them and using their names during interactions.

* Timely and accurate processing of all in-store and complete orders by communicating with customers on pick-up or delivery status.

* Locate and obtain merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise.

* Maintain inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations, assist with cycle counts, follow up on inventory discrepancies and expedite issues by immediately reporting to manager.

* Assist with preparing and maintaining a professional showroom image and merchandise displays to meet current climate needs.

* Closes open invoices in a timely manner

* Provides back-up support to the Aftermarket Parts Specialist as needed.

* Complete all required and applicable Level 1 - Certified Parts Professional Training.

* Ability and willingness to work overtime including extended hours and weekends.

* Follow all safety rules, policies and regulations and keep your workplace clean, orderly and free of hazards.

* All other duties as assigned.

Education, Experience, Skills, Knowledge and Competencies:

* High School Diploma or Equivalent.

* Prior sale experience preferred.

* Experience connecting and interacting with customers, maintaining professional image and establishing rapport to build trust and improve overall customer satisfaction.

* Conduct business in alignment with the company's Mission, Vision and Core Values.

* Knowledge of standard desktop applications such as Microsoft Excel, Outlook, internet functions and ability to learn the required business system computer software and programs necessary for this position.

* Listens and communicates in a clear and efficient way sharing relevant thoughts, ideas and key information with colleagues and customers.

* Builds and maintains customer satisfaction with the products or services offered to ensure an excellent customer experience.

* Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight, shows up to work on time, and follows instructions, policies and procedures, stays focused on tasks despite distractions and interruptions, makes the best use of available time and resources and achieves desired results with little oversight.

Physical Demands, Work Environment and Travel:

* Ability to sit at a desk and work on a computer for prolonged periods of time.

* Ability to lift up to 50 pounds.

* Ability to perform tasks related to described essential job functions for duration of the work shift including but not limited to sitting, standing, walking, climbing, bending, reaching, pushing, pulling, leaning, twisting and in certain positions driving.

* Most duties are performed in a Shop Environment.

* Shop environments may expose you to hot or cold weather conditions.

* You may be exposed to climate-controlled office environments when traveling or while in other areas or departments.

* No travel required.

The above are physical attributes to perform the essential job duties with or without reasonable accommodation(s).

Employee Benefits Overview:

We take great pride in offering affordable and quality benefits that help protect our employees and their families.

We offer the following benefits to all eligible employees:

* 401(k) and Roth Retirement Savings Plans with employer paid Safe Harbor Employer Contributions to eligible employees.

* Competitive salary, incentive compensation plans and employee discounts.

* Empeople Credit Union membership opportunities.

* Paid Leave for All WorkersA (PLAWA)

We offer the following benefits to full-time employees only:

* Medical, Prescription, Dental, and Vision Plans.

* Health Savings Account (HSA) and Flexible Spending Account (FSA).

* Basic Life and AD&D Insurance and Supplemental Life Insurance.

* Short-Term and Long-Term Disability.

* Voluntary Accident and Critical Illness.

* VIP Network/ Nomi Health.

* Employee Assistance Program (EAP).

* Identity Theft Protection

* Assured Partners Benefits Helpline

* Generous Paid Time Off (PTO).

Other Duties as Assigned (with or without notice)

This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee. Duties, functions, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

At-Will Employment

Employment with Martin Tractor, Inc. is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Martin Tractor, Inc. with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Martin Tractor, Inc. shall be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status of Martin Tractor, Inc. employees.

Equal Employment Opportunities (EEO) Employer

Martin Tractor, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.