Parts Salesperson - Peterson : Job Details

It's your time, make it matter.At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!Job DescriptionPETERSON MACHINERYJob DescriptionPosition Title: Parts Sales I Reports to: Parts ManagerGrade: 6 Date of Last Update: November 2019FLSA Status: Non-Exempt Approved By: Parts ManagerLocation/Dept: Parts Completed By: Sr. HR RepresentativeSUMMARYThis position provides customer assistance to the service department by researching, pricing, locating, and delivery of parts.ESSENTIAL JOB FUNCTIONSThe following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Understand and interpret walk-in and telephone customer parts requests.
• Make high value recommendations to customers relating to parts and service needs.
• Maintain a mutually beneficial relationship with both established and new customers.
• Maintain a working knowledge of company products, services, and parts including the costs of each.
• Complete all necessary transaction documents in a timely and accurate manner.
• Fill parts orders for shop and field technicians that may require determining the correct part and/or part numbers by using DBS, CDK, company software and other information resources.
• Order parts from manufacturers or outside vendors by preparing purchase orders and other appropriate purchase documents.
• Process return parts from service department or customers issuing credit memos and restocking parts.
• Keep service department informed on the status of any back ordered items.
• Assist service department in preparing quotes by researching and pricing parts.
• Operates lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to trucks, storage, or work areas.
• Maintains punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• Assist in other department activities as assigned by the supervisor.
• May be required to work overtime.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor/manager.

JOB SCOPEThis position serves in the capacity of the Parts Sales I. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the to the department can be serious.INTERPERSONAL CONTACTSInternal contacts consist of levels of positions in the company from business unit leaders to entry level positions. This position regularly deals with employees and customers in exchange of information in person, writing, via telephone or by electronic transfer. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts consist of customers, visitors, and vendors.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and a minimum of two years of experience in parts or sales, preferably in a heavy industrial environment; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONSN/ACOMPETENCIESSafety - Actively demonstrates vigilance in protecting self, customers, co-workers, contractors, suppliers and community from risky actions or unsafe conditions. Promotes and follows Peterson's safety policies and guidelines.Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.Peterson's Communication Principles - Able to demonstrate the following communication skills and principles when working with customers, co-workers, and other stakeholders:

• Showing up and choosing to be present- to honor others and give my best self.
• Paying attention to what has heart and meaning- to understand and acknowledge the true intent.
• Tells the truth without blame or judgement- to motivate and build confidence.
• Open to outcome, not attached to outcome- to learn from what happened and never stop improving.

Peterson Values - Behavior and work product aligns with Peterson's Core values - Customer First, Integrity, Excellence, Teamwork, and Fun!Accountability - Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan; Focuses on performance, manages execution.Curious - Continuously pursues opportunities to learn and grow professionally and personally. Solicits feedback to improve self, service, performance and the organization. Applies feedback to improve performance.Leadership -Refrains from activities that would negatively impact organizational health and reputation, compromise trust or working relationships, or create unnecessary bureaucracy.Ethics - Works ethically and with integrity; avoids any action that could be interpreted to be for personal gain, in violation of Peterson's Code of Conduct and Business Ethics, or as an abuse of positional power. Maintains confidentiality; Protects Customer, Manufacturer and Company proprietary information; promptly reports conduct that could is or could be considered unethical; Honest and forthcoming with information.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Meets commitments.Technical Skills - Has the skills needed to successfully perform job responsibilities and be viewed as competent. Shares expertise with others; Understands implications of decisions; Demonstrates knowledge of market and competition; Aligns work with organization's goals.Communication - Speaks clearly, respectfully and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Listens to others without interrupting; Keeps emotions under control; Gives and welcomes feedback; Has personal awareness of body language and tone being used to maximize quality of communications.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests. Provides recognition for results; Offers to help others before being asked; Supports co-workers and provides them with grace.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Manages difficult or emotional customer and/or employee situations; Responds promptly to customer and employee needs; Facilitates a work environment where individuals are treated with respect and are not subject to hostile or other harassing behaviors.Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Flexible; Open to new ideas.Initiative - Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve performance and the organization as a whole; Pursues training and development opportunities.Dependability - Consistently reports to work on time as scheduled; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Commits to long hours of work when necessary to reach goals.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.COMPUTER SKILLSHas basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.WORKING CONDITIONSThe working conditions, physical demands, and environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed primarily in an office environment that is climate controlled. Periodic work outside the office and shop areas that may or may not have climate controls will be required. This is a full-time position. Days and hours worked will mirror the business operations which typically runs Monday -Friday. May work more than eight consecutive hours at a time or more than 40 hours in a 7-day work period depending on work demands. Occasional evening and weekend work may be necessary. With Peterson's Customer First focus, the individual may encounter pressure in meeting customer needs, balancing competing deadlines and resource constraints. Situations must be handled in a manner that meets customer needs and does not negatively impact customer satisfaction. Customers are both internal and external.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to sit and is occasionally required to stand; walk. Must be able to use hands to manipulate keyboards and reach with hands and arms in the course of picking up and moving materials. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.Physical DemandsAmount of TimeActivityNoneUnder 1/31/3 to 2/3Over 2/3StandingXWalkingXSittingXUsing hands or fingers to handle/feel objectsXReaching with hands / armsXClimbing or balancingXStoop, kneel, crouch, or crawlXTalking or hearingXLifting RequirementsAmount of TimePhysical DemandNoneUnder 1/31/3 to 2/3Over 2/3Up to ten poundsXUp to 25 poundsXUp to 50 poundsXUp to 100 poundsXMore than 100 poundsXVision RequirementsYesNoCloseXDistanceXColor VisionXPeripheralXDepth & PerceptionXAbility to Adjust FocusXWORK ENVIRONMENTMost work performed is in an office environment with climate and noise controls. Some exposure to heat, noise, dust, fumes when working in field or shop environments may occur. You will occasionally walk outside between buildings. Work environment considered to be moderate with seasonal temperature changes, occasional exposure to outside weather, and with a moderate noise level.Work EnvironmentAmount of TimeEnvironmental ConditionNoneUnder 1/31/3 to 2/3Over 2/3Wet or humid conditions (non-weather)XWork near moving mechanical partsXWork in high, precarious placesXFumes or airborne particlesXToxic or caustic chemicalsXOutdoor weather conditionsXExtreme cold (non-weather)XExtreme heat (non-weather)XRisk of electrical shockXWork with explosivesXRisk of radiationXVibrationXThis description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level. Peterson is an Equal Opportunity Employer/Affirmative Action Employer.Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.