Parts & Service Coordinator - Sanco Thermo King : Job Details

summary:The Parts & Service Coordinator supports the parts and service counters both for internal customers (Service Technicians) and external customers.essential functions:To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets customers and takes Parts & Service orders in person and over the phone
• Coordinate shop workload, schedule appointments, and maintain an organized schedule with all service technicians.
• Process work orders from start to finish, in line with Company policies and procedures
• Determines replacement part required, according to inspection of old part, customer request, or customer description of malfunction
• Completes sales by entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit account, and issuing sales receipts
• Utilizes both catalog and on-line resources to secure necessary parts to meet customer needs
• Maintains parts inventory by verifying supplies and placing orders when order-points are reached
• Stocks items by unpacking and placing items into bins and on shelves
• Executes freight claims for damaged goods
• Receives returned items by inspecting them and then returning payments
• Assists with shipping and receiving, when needed
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

knowledge, skills, and abilities:The requirements listed below are representative of the knowledge skill and/or ability required to successfully perform the essential functions of the job.knowledge, education and/or experience:

• Requires a high school diploma or general education diploma (GED)
• Valid driver's license
• Previous parts or automotive industry experience preferred
• One to two years of counter experience preferred
• Forklift experience a plus

skills:

• Excellent communication skills
• Excellent phone skills

abilities:

• The ability to multi-task

BENEFITS:

• Competitive Compensation
• Health, Dental, and Vision Insurance
• HSA with Company Matching
• 401(k) with Company Contribution
• Company-Paid Life and Short-Term Disability Insurance
• Long-Term Disability Insurance
• Holiday Pay and PTO