Parts & Service Counterperson - Zoresco Equipment : Job Details

Role and Company Overview:Zoresco is seeking to hire a Parts and Service Counterperson to act as a subject matter expert and liaison between customers and our warehouse. The ideal candidate will have excellent communication skills, be well-organized, and be proficient in standard office software. Previous knowledge of vehicles and truck equipment is helpful.We are a family-owned and rapidly growing business, and we genuinely believe that our success depends on our teammates. Our mission statement extends to our teammates: quality, profit, and fun. All teammates embrace our core values: passion, integrity, respect, teamwork, and pride.We do what nobody else will!Visit our website at www.zoresco.com for more detailed information.Job Duties:Assist customers at the counter by providing product information and pricing, identifying their needs, and making recommendationsGenerate and process parts and service quotesProcess sales transactions accurately and efficiently, including cash handling and credit card processing, and collaborate with sales team members to fulfill customer ordersReceive and inspect incoming shipments, verifying the accuracy and quality of productsPick and pack orders for customer pickup or delivery, ensuring accuracy and timelinessStock shelves and organize inventory in the warehouse to maintain cleanliness and accessibilityMaintain a clean and organized work environment, including sweeping, dusting, and disposing of packaging materialsAssist with inventory management tasks, such as conducting cycle counts and reconciling discrepanciesFollow all safety procedures and policiesMaintain and schedule necessary activities with the Service Manager and warehouse personnelGreet customers both on the phone and in personInform customers of the lead times for all their parts and repairsAssist with all warranty issues and detailsWorking ConditionsOffice Setting as well as Shop SettingWorking around machinery and working partsWorking around moving objects and vehiclesWarehouse with extreme temperature changesExcessive and continuous noiseBenefits:Vacation starts at two weeks and incrementally increasesFive paid sick daysPaid holidaysHealth, vision, and dental insurance401(k) with a generous company matchCompany-supplied uniformsEqual Opportunity EmployerRequirementsSkills and ExperienceHigh school diploma or GED requiredPrevious experience in customer service and retail sales, preferably in an industrial or automotive settingExcellent verbal and written communication skillsStrong interpersonal and communication skills, with a customer-focused attitudeAbility to multitask and work efficiently in a fast-paced environment.Basic math skills and proficiency in using computerized point-of-sale systems.Well-organized and detail-orientedProficient in standard office software: Word, Excel, OutlookKnowledge of vehicles and truck equipment a plusSelf-sufficient professional with a make it happen attitudeAbility to lift, bend, kneel, and standAbility and desire to learnAbility to pass a pre-employment background check and substance screening* What We're Looking for in a Candidate: *Positive Attitude Works consistently with a productive outlook and positive attitude, adding to our positive work atmosphere.Respect Treat others as you want to be treated.*Learning: * Demonstrate the ability and motivation to learn. Although most employees we hire may have some basic skills, they need to be capable of learning throughout the training program.*Career Minded * We want people who are looking for a career with Zoresco, not job jumpers.