PAS Registration Rep - UMass Memorial Health Care : Job Details

1. Excellent customer service skills and knowledge, i.e.; service recovery .. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROBs, IDs, etc.), obtaining ABNs/ IMMs when applicable and collection of patient financial responsibility .. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate .. Staff member follows downtime procedures as established .. Staff routinely and proactively works on downtime work. This includes but is not limited to DLs, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable .. Demonstrates understanding of their role in Press Ganey/ HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend .. Processes pre-registrations for all appoint...Registration, Customer Service, Healthcare, Patient, Staff