Patient Access Associate - White Plains Hospital : Job Details

WPH Cares acts as our patients guide to accessing exceptional care and supports the growth of WPH by ensuring a high quality, consistent experience for all callers. The Patient Access Associate acts as the first impression for the caller and assists the caller in navigating essential services. They will schedule appointments and field inquiries, concerns, and requests while providing the highest level of customer service. The associate will ensure patients needs are met and promote loyalty to WPH via active listening, empathy, courtesy, and professionalism. Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Responds to multi-channel inquiries regarding appointments, referrals, refills, etc. in accordance with established scheduling guidelines and clinical escalation protocols. Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of cus...Patient Access, Associate, Patient, Customer Experience, Customer Service, Healthcare