Patient Access Center Manager - Community Health Centers of the Rutland Region : Job Details

COMMUNITY HEATH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

Under the direction of the Operations Manager, the Patient Access Center Leader is responsible for administratively leading all patient access operations to include pre-registration, scheduling, and patient access related clinical processes. The Leader will adhere to all Community Health policies, procedures and regulations and ensure high quality service for patients and accuracy of information affecting pre and post patient visits.

FUNCTIONS OF THE POSITION:

* Provides supervision and coordination of all patient access center office staff. This includes interviewing, hiring, training, development, performance planning and evaluation of staff.

* Works effectively with billing staff, managers, and providers as necessary.

* Works administratively and strategically to integrate all Community Health policies, procedures, and regulations.

* Submits accurate paperwork in a timely manner. Updates as indicated, job competencies for performance reviews.

* Reviews, approves, and process vendor bills and submits to Community Health as indicated.

* Reviews and assesses as appropriate all financial statements provided by Community Health as appropriate.

* Participate in Community Health's budget development; preparation and monitoring as well as investigates budget variances to become aware of potential cost saving or revenue generating opportunities.

* Reviews annual budget and business plan in conjunction with the operations manager in order to maintain short and long-term goals.

* Works in conjunction with payroll for timely processing and submission of payroll. Sends all appropriate documentation required per established time schedule for any corrections needed. Proper documentation of any status changes submitted in a timely and accurate manner.

* Works closely with all Community Health site leaders to maximize success for each physician site.

* Serve as computer and/or system resource to address, coordinate and resolve if indicated department computer and system related questions and processes.

* Insure that staff is adequately trained to perform their functions.

* Assure staff competencies/accountability in relation to maximizing office flow for revenue stream management and provide more education or make changes as necessary.

* Conduct regular staff and departmental meetings to share information and discuss ways to improve the performance of the physician site utilizing the central access center.

* Routinely meets with the Operations Manager and other Practice Leaders to problem-solve and share information regarding physician site operations.

* Maintains and fosters communication with the management team, as indicated to support goals, objectives and philosophies.

* Participates in Community Health committees as needed.

SKILLS REQUIRED FOR SUCCESS:

* Bachelor's Degree in Health or Business Administration or equivalent experience and education

* Two years plus of operational management experience in a healthcare setting

* Intermediate MS Office Skills

* Solid background in leadership skills

HOW WE SUPPORT YOU:

* Work Life Balance

* Generous Time Off

* Medical, dental, and vision insurance.

* Health savings account option.

* Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.

* Comprehensive Wellness Program.

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