Patient Access Center - Scheduler - Community Health Centers of the Rutland Region : Job Details

COMMUNITY HEATH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.

FUNCTIONS OF THE POSITION:

* Answers phone calls with excellent customer service skills.

* Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.

* Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).

* Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location

* Provides directory information to internal and external inquirers.

* Acts in a professional manner at all times.

* Knowledgeable of all departments and services available in the facility.

* Perform other duties as required.

KNOWLEDGE, EDUCATION & SKILLS REQUIRED:

* High School diploma required or equivalent; college degree preferred or equivalent education and experience

* Microsoft Office & Electronic Health Record Skills

* Minimum of one years experience in a healthcare setting

* Ability to learn new skills and adapt to change quickly.

* Reports to work on time and as scheduled

* Completes work in accordance with productivity metrics.

* Must be able to provide information regarding office policy and procedure.

* Must be able to manage emergency situations in a calm manner.

* Must have strong decision-making skills.

* Must be able to interpret instructions and prepare records.

* Maintains patient confidentiality.

HOW WE SUPPORT YOU:

* Work Life Balance

* Generous Time Off

* Medical, dental, and vision insurance.

* Health savings account option.

* Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.

* Comprehensive Wellness Program.

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