PATIENT ACCESS / CUSTOMER SERVICE - Emory Healthcare : Job Details

Overview

Grow your career with an employee-empowered health care organization who offers life-saving, innovative care. Our compassionate and skilled teams are what set us apart from other health care systems.

Emory Healthcare is currently hiring Patient Access Engagement Liaisons forour Operator Services and Contact Center departments.

* Work from home opportunity!

* Base pay for entry level starts at $18.

* Incentive of $3,000 annually available, based on performance, resets each month.

* Up to 15% increase in base if you choose to advance.

* Progress at your own pace - not depending on an opening.

* Additional promotion opportunities available after 6 months.

* Employee Referral Bonus up to $500 per person.

Description

Job Description

* Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.

* Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.

* Accurately verifying patient demographics and insurance coverage.

* Performing general scheduling, registration, messaging and customer service duties.

* Accurately verifying patient demographics and insurance coverage.

* Performing general scheduling, registration, messaging and customer service duties. Contact Center

* Answering phones efficiently, providing timely and courteous access to the system.

MINIMUM QUALIFICATIONS:

* High School diploma or equivalent preferred.

* Twelve (12) months experience in a high volume customer service call center or contact center environment is required.

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ADDITIONAL REQUIREMENTS: Must be able to maintain quality scores of 85% or above, schedule adherence within established guidelines, complete training exams with a passing score, proficient in a minimum of 8 sections/skills, proficient in all registration aspects, ability to navigate multiple applications, strong computer, writing and customer service skills.

Additional Details

Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.

PHYSICAL REQUIREMENTS: (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.