Patient Access Liaison 1 - Norwalk Hospital Cancer Center, Norwalk, CT - Norwalk Hospital Association : Job Details

Description Position at Norwalk Hospital Association Title: Patient Access Liaison 1 - Norwalk Hospital Cancer Center, Norwalk, CT - Full time/40 hours per week, 8 hour shifts 8:30am - 5:00pm, Monday - Friday.Summary: This position performs the registration function for patients entering the health care organization through outpatient and/or Laboratory outreach services. In addition to registration, this position is also responsible for order entry, specimen labeling, and customer service functions.Responsibilities:1. Responsible for greeting patients promptly and in a friendly manner. Verifies patients in system(s) and provides direction based on review of orders and patient needs. Acknowledges and assists patients with special needs and respects confidentiality.2. Accurately identifies patient and performs registration functions including obtaining all required information & necessary signatures & consents to aid in securing payment for services rendered. Scans documents as needed. Collects payments, as needed. 3. Acts as a Laboratory customer service representative while providing service. Responds to telephone calls according to customer service standards and directs patients appropriately. Works with scheduling system to insure patients are cared for in a timely manner.4. Ensures maximum utilization of resources. Works independently if needed at off-site locations.5. Enters/releases testing orders in the Cerner LIS and other systems as needed. Reviews orders for accuracy to include but not limited to correct ordering physician, patient location and specimen integrity.6. Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis & service delays. 7. Maintains records and files on a daily basis, including patient logs & various department activity logs as needed. 8. Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions & goals/teamwork. 9. Participates in education opportunities, staff meetings & in-services as scheduled. Reviews minutes of meetings not attended. 10. Employee is responsible for following the policies and procedures related to WCHN compliance protocols. 11. Fulfills all compliance responsibilities related to the position. 12. Performs other duties as assigned.Other Information:Education Required: High School Diploma/GED or equivalent • 1 year customer related experience required • Preferred: 1+ years of healthcare experienceSalary Range: $16.00 - $29.51 HourlyEOE, including disability/vets.Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-###-#### (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.