Patient Access Operations Supervisor - Southwell : Job Details

DEPARTMENT: PATIENT ACCESSFACILITY: Tift Regional Medical CenterWORK TYPE: ExemptSHIFT: VariedHOURS:SUMMARY:Utilizes data analysis/problem solving skills to resolve complex issues that impact daily workflows within Patient Access and the Revenue Cycle. Provides supervisory leadership andNew Hire/Existing staff training to staff in all patient access areas, both on site and remote sites.RESPONSIBILITIES:* Assists in the training of all new hires and provides on-going support to existing PAS staff when issues are identified during the QA process. Monitors for staff error frequency and communicates to other PAS leadership accordingly* Understands all PAS workflows and enforces organization/departmental policies under the guidance of the Director.* Maintains staffing schedules for area of responsibility ensuring that schedules are completed at least 1 week prior to the start of the scheduled period.* Participates with Director in the administration of disciplinary actions to staff when appropriate and counsels employees in private.* Provides input into the development/revision of departmental policies, procedures, and budgets and assists in administering the same.* Completes all required reports/evaluations/competencies in accordance to department/organizationtimely manner expectations..* Serves as a liaison with the Director for all Patient Access related vendors to address identified system and process related issues and develop resolution to all issues.* Analyzes clerical data daily, reviews operational reporting and provides input monthly on all Patient Access denials as a member of the Denials Management Taskforce.* Aids the Director in the development/presentation of the Revenue Cycle Steering Committee report.* Constructs custom reporting on KPI's for use in decision making on new initiatives within the department and monitors/maintains pre-reg encounters at the established goal* Participates and contributes information for all department staff meetings.* Conducts daily/weekly huddles as needed with the department on identified issues/recognitions.* Collaborates with clinical staff, administrative teams, and other departments to address patient inquiries, resolve issues, and facilitate seamless care coordination.* Demonstrates good judgment by conducting all aspects of supervision in a fair, firm, consistent, and objective manner.* Monitor key performance indicators (KPIs) related to patient access and implements corrective actions with staff as needed to achieve performance targets.* Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.* Offers suggestions to the Director on ways to improve operations of department and reduce costs.* Ccross-trains on all Patient Access roles in order to better assist co-workers and to provide maximum efficiency in the department.* Stays updated on industry trends, best practices, and emerging technologies in patient access management to drive continuous improvement initiatives.* Other duties as assigned.* Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. ( TRHS ) policies as they presently exist and as they change or are modified.* Understands and adheres to: TRHS' compliance standards as they appear in TRHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.* Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.* Offers suggestions on ways to improve operations of department and reduce costs.* Attends all mandatory education programs.* Improves self-knowledge through voluntarily attending continuing education/certification classes.* Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.* Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.* Volunteers/participates on hospital committees, functions, and department projects.* Manages resources effectively.* Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.* Makes good use of time so as to not create needless overtime.EDUCATIOAssociates Degree in BusinessOTHER INFORMATION:Two (2) years of healthcare leadership experience in lieu of education accepted. * CHAA certification must be obtained within 12 months of the hire date.Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.