Patient Access Rep - Altoona ENT - UPMC : Job Details

UPMC Altoona Regional Health Services is hiring a full-time Patient Access Rep to greet and register incoming patients, check patients out and schedule future appointments to ensure efficient patient flow. This role will work Monday through Friday 8 am - 4:30 pm. Some travel will be required between locations in Hollidaysburg, Bedford, and Huntingdon.

**Responsibilities:**

+ Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.

+ Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.

+ Carries out alternative workflows during system(s) downtime.

+ Follow all workflows related to your department.

+ Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.

+ Check for any special type appointment and obtain any eligibility requirements needed.

+ Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.

+ Communicate effectively with patient to understand their AVS.

+ Answers telephones, directs and handle calls as needed.

+ Work with patients on utilization of Welcome Kiosks.

+ Work Encounters without Charges report.

+ Assists patients with questions about insurance and UPMC/BMA policies.

+ Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.

+ Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

+ High School Degree or equivalent is required.

+ Graduate of an accredited Medical Secretarial School preferred.

+ Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred

+ Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide.

+ Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form

+ Must have the ability to effectively communicate information to patients and physicians in one-on-one situations. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**