Patient Access Rep - Artesia General Hospital : Job Details

Job Summary:Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.ESSENTIAL FUNCTIONS:* Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.* Registers outpatients and prepares proper documentation for outpatient procedures where applicable.* Processes inpatient admissions and prepares proper documentation for services where applicable.* Accepts patient payments and records appropriately.* Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.* Advise patients regarding insurance coverage and estimate patient's responsibility.* Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.* Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.ADDITIONAL RESPONSIBILITIES:* Perform other functions as required.KNOWLEDGE/SKILL/ABILITIES:* Basic computer knowledge* Basic medical terminology* Good typing skillsAGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.MINIMUM POSITION QUALIFICATIONS:* Education - High school diploma or equivalent.* Work Experience - Customer service experience preferred, good communication skills required.* Training - N/A* License/Certification - N/AENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.