Patient Access Rep Lead - CommonSpirit Health Mountain Region : Job Details

Welcome to CommonSpirit Health Mountain Region:

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nations largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Responsible for implementing and managing Patient Access' strategic and operational objectives. Serves as a subject matter expert in Patient Access functions. Performs complex assignments with minimal direction from Supervisor/Manager/Director. Has input with hiring, and corrective action of staff members. Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The Lead may interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. Counsel patients regarding their financial obligation and collection of monies owed for medical services. The lead may verify insurance benefits; explain financial requirements to the patient or patient representative and collect the outstanding patient portion prior to or at the point of service. Research and handling patient complaints related to billing Primary Responsibilities Include: reception, registration, insurance verification, cash collections, phone management, order transcription, customer service, problem solving, workflow management and meet the physical, emotional and spiritual needs of the patient.

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

• HS Diploma or GED Required
• Bachelor Degree preferred
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines. 1 year of progressive leadership experience (preferably in a healthcare setting), preferred 3 year of health care experience, preferred Previous work history that demonstrates office experience in a healthcare environment. Prior experience with electronic systems such as Epic Knowledge of ICD-10 and CPT coding and medical terminology 3-5 years customer service experience, preferred
• Credential: CHAA Source: NAHAM designation to be achieved within 1 year of accepting the job.

Physical Requirements Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10 lbs. constantly

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:

• Several Medical, Dental, & Vision options.
• Spending Accounts including a Dependent Care FSA that can include an employer contribution
• Retirement account options with a generous employer match
• Tuition Reimbursement
• Student Loan Forgiveness, and so much more!

View more on our benefits HERE.

$22.65 - $37.32 / hour