Patient Access Representative - Admitting (Big Island, Call-In) - Queen's Health System : Job Details

RESPONSIBILITIES

**JOB SUMMARY/RESPONSIBILITIES:**

- Responsible for pre-registration, insurance verification, authorization, utilization of insurance benefits, and coordination of communication to clinical personnel and payment collection for inpatient and outpatient services.

- Provides administrative support to ensure efficient day to day operations.

**TYPICAL PHYSICAL DEMANDS:**

- Essential: finger dexterity, seeing, hearing, speaking, full range of body motion, manual and finger dexterity and eye-hand coordination

- Continuous: sitting, frequent gripping of an object.

- Frequent: walking, standing.

- Occasional: lifts and carries items weighting maximum up to 30 pounds, reaching above, at and below shoulder level.

- Operates (equipment): computer, calculator, multi-line telephone, fax, printer, and other office/business type equipment.

**TYPICAL WORKING CONDITIONS:**

- Not substantially subjected to adverse environmental conditions.

- May be exposed to infectious and contagious diseases.

- Subjected to many interruptions.

- Occasionally subjected to irregular work hours.

**MINIMUM QUALIFICATIONS:**

**EDUCATION/CERTIFICATION AND LICENSURE:**

- High school diploma or equivalent education.

- Ability to perform 7,200 adjusted keystrokes per hour.

**EXPERIENCE:**

- One (1) year medical office, admissions, insurance billing, or customer service experience.

- Experience to demonstrate the following:

o Good verbal and written communication skills in English.

o Good interpersonal skills and telephone etiquette.

o Knowledge and skills in use of general office equipment.

o Ability to work under changing situations and interruptions.

o Ability to maintain highly sensitive, confidential material.

- Knowledge of medical terminology, third party payer regulations and financial requirements preferred.

- Knowledge of Federal, State, and local collection regulations preferred.

Equal Opportunity Employer/Disability/Vet