Patient Access Representative - Clinics - RiverView Health : Job Details

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer.

RiverView Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative - Clinic. This position would cover shifts between 7 a.m. 7 p.m. in our Crookston Clinic and would have a weekend rotation. The Patient Access Representative:

• Answers the phones and schedules patients.
• Greets and registers patients while collecting and entering all information required to accurately check in the visit.
• Communicates directly with patients and families, physicians, nurses and insurance companies.
• Performs system insurance verification either real time electron or manual verification for eligibility.
• Performs collection, at point of service, of co-pays and payments.
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• This position will also be cross trained over to the Emergency Department to help cover Patient Access responsibilities in that area as needed.

Salary range is $19.01 - $26.62 per hour and starting wage is dependent on experience and shift differential is paid for working evening or night shifts.

• Minimum two (2) years of customer service experience is required.
• Experience in Patient Access and/or Epic is preferred.
• Basic knowledge of medical terminology, insurance preferred.