Patient Access Representative - ED - 12 Hour Shifts - Days - FT - Memorial Regional Health : Job Details

Position Specific Performance Expectations:

• Greeting patients in person and on the phone in a friendly and courteous manner.
• Obtain and verify patient information.
• Answer and direct incoming calls.
• Accurately admits/registers patients for all services performed at MRH.
• Time of service collections of co-pays and such as needed.
• Process all returned mail.
• Act as a liaison between patient, families, physicians and care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Acts as an internal consultant and educator to hospital staff in area of expertise.
• Strive to ensure continual compliance with Patient Access Department policies and procedures.
• Can identify and access system to report abuse to employees and/or patients.
• Establishes a good rapport and working relationship with other departments.
• Coordinates insurance, preauthorization, benefits verification and pre-registration activities.
• Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.
• Assists in orientation of new employees.
• Proficient in the duties in both outpatient and Emergency Departments.
• Cross trains in other departments as needed.
• Educate patients for financial assistance.
• Completion of miscellaneous reports.
• Performs other duties as assigned.

Organization Wide Performance Expectations:

• Demonstrates commitment to performing according to the CHOICE values of MRH and representing the organization in a positive and professional manner.
• Maintains patient confidentiality at all times.
• Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
• Follows all policies and procedures to ensure a safe environment for patients, public and staff.
• Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
• Reports to work on time and as scheduled; completes work within designated timeframes.
• Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
• Actively participates in departmental and facility performance improvement and continuous quality initiatives.

QualificationsMinimum Requirements:

• Must be at least 16 years of age (21 for driving positions)
• Must be able to legally work in the United States
• Must be able to pass a background check
• Must be able to pass a drug screen and breath alcohol test (if applicable)
• Must complete employee health meeting

Education/Licensure/Certification:

• High School Diploma or equivalent preferred
• Unencumbered License/Certification (if applicable)

Experience:

• Familiar with Medical Terminology helpful
• Past knowledge of all Microsoft Office products
• Bilingual preferred

Position Classification: Non-exemptCompensation Range: $19.16 to $26.82Benefits: Medical, Dental, Life, Retirement, Paid Time Off