Patient Access Representative - Orlin & Cohen Orthopedics : Job Details

Orlin & Cohen Orthopedic Group is the premier and fastest-growing orthopedic practice on Long Island, providing comprehensive care that helps thousands of our neighbors live more active lives, free from pain. Orlin & Cohen is one of the largest orthopedics practices in the region, with over 19 offices in Nassau and Suffolk Counties, Queens, and Staten Island, we have been in business for more than 25 years and have over 1,200 dedicated healthcare employees in our care. Team members enjoy competitive salaries, exceptional medical benefits, and generous PTO provided through our affiliate, Northwell Health.

**$2,000 Sign-on Bonus For qualified Full-Time candidates. First half paid out at 6 months, final half paid out at 12 months.**

Full Time Opportunity!

Availability to work within the following Hours of Operation are REQUIRED for the in person position:

• Hours of Operation: Monday-Thursday (8am-8pm), Friday (8am-7pm), Monthly/Quarterly - Saturday or Sunday (9am-3pm)
• In person position - Garden City location

*MUST have a flexible schedule, able to work at least one late shift and rotate weekends*

*Trainees welcome!!

Responsibilities:

• Heavy phone work - ideal candidate will handle 80+ calls daily
• Efficiently answer patient inquiries by providing general information, scheduling, rescheduling, or canceling their appointments, etc. via phone
• Document all accounts, update patient demographics, and create medical records
• Ability to build rapport with patients
• Must maintain a high level of professionalism and quality customer service

Qualifications:

• HS Diploma /GED a MUST; College Degree Preferred
• Previous experience in customer service and/or a call center is required.
• Healthcare background is a plus
• Interest or background in Orthopedics is a plus
• Bilingual Spanish (Preferred not required)
• GREAT BENEFITS and scheduled PTO and some holidays
• Must be able to provide work references
• Must be able to work on a flexible schedule --up to 8pm daily (weekdays) and nearly every other weekends.
• Ability to prioritize and multitask
• Must be reliable and dependable
• Must be able to work in a fast-paced and growing environment
• Must have a positive, welcoming, and a professional demeanor
• Must be a doer, go getter, and team player
• Excellent written and verbal communication skills a must

Dress Code:

• Navy blue scrubs REQUIRED (business casual attire permitted during training period - approx. 3 weeks)

** three weeks of paid in-person call center training, will be provided before starting on our phones.**

This job description is subject to revision at the discretion of the company.

Thank you for your interest in working with Orlin & Cohen!

*The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you have any questions, email us at [email protected]