Patient Access Representative - Sidney Regional Medical Center : Job Details

Sidney Regional Medical Center is searching for a Patient Access Rep to join our team. This is a full-time position primarily supporting the Hospital Admissions team. The position will be based at the hospital location Monday thru Friday 8:00am - 5:00pm, and rotating Saturdays at the Walk-In Clinic (approximately every 7 weeks) from 8:00am – 1:00pm.

Job Responsibilities:

• Provides excellent customer service to internal and external SRMC customers.
• Welcomes and check in all patients. Directs patients regarding their appointment.
• Obtain or verify patient information at the time of each visit and enter patient demographics into computer, proper insurance cards, company, or individual responsible for payment of bill, and proper-signed consent for treatment and HIPAA patient privacy information.
• Assists the patient with completion of admissions forms as needed.
• Verify eligibility of insurance on all patients at the time or prior to admissions.
• Request co-pays, co-insurance and insurance deductibles from patients upon registration.
• Responsible for pre-running estimates on all scheduled radiology and specialty clinic patients.
• Responsible for locating and/or scanning orders.
• Direct or accompany patients to designated service area.
• Responsible for answering incoming calls in a timely manner.
• Run reports and assist with projects as assigned.
• Make account adjustments as requested.
• Operate specialize equipment such as multi line phones, copier, fax machine, printers, signature pad and scanner.
• Maintains admission accuracy of 98%.
• Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls.
• Other duties as assigned.

Education & Experience:

• High School Diploma or GED
• Clerical/medical training or experience is preferred

Knowledge, Skills, & Abilities:

• Reliable and timely attendance
• Strong customer service skills, both in-person and over the phone
• Ability to multi-task and prioritize workload
• Strong team player
• Ability to keep information confidential and protect patient information

Sidney Regional Medical Center is an EEO Employer/Vet/Disabled