Patient Access Schedule Agent – Partially Remote M-F 830A-5P - UMass Memorial Health Care : Job Details

Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appo...Patient Access, Agent, Patient, Remote, Healthcare