Patient Access Scheduler - Johns Hopkins Hospital : Job Details

Johns Hopkins Howard County Medical Center (HCMC) combines the convenience of a full range of hospital and wellness services, more than 1000 affiliated doctors in nearly 100 clinical specialties, award winning clinical excellence and membership in Johns Hopkins Medicine, one of the country's premier academic medical systems. Our patients come from all over the world - and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. YOU belong here. What awaits you:

• Great schedule!

• Hours are Monday-Friday, day shift, onsite at HCMC.

• Free parking onsite!

• Starbucks onsite!

• Room for growth!

• Outstanding team in a diverse work environment!

• Medical, Dental, and Vision Insurance.

• 403B Savings Plan w/employer contribution.

• Generous Paid Time off & Paid holidays!

• Employee and Dependent Tuition assistance benefits!

• Health and wellness programs and MORE!

As a Patient Access Scheduler, you'll:

• Be responsible for receiving inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services that need to be scheduled.

• Interview callers to obtain a full understanding of what information is being requested or scheduled.

• Coordinate complex appointment scheduling, link consults and ancillary services, and maintain patient demographic and insurance preregistration information in appropriate department scheduling system (mainly Epic).

• Provide patients with information on physicians, directions to locations, required pre-testing, educational materials, and any other items prior to service.

• Provide high quality customer service on every call.

• Be responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCMC.

• Provide exceptional customer service to callers, patients and staff. Ability to stay calm under pressure.

What you'll bring:

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment

• High school diploma or GED

• Passion for helping others

• Ability to think quickly and problem solve

• Ability to talk and type simultaneously, with excellent verbal and written communication skills.

• Must type at least 35 wpm.

About us:Salary Range: Minimum 16.86 per hour - Maximum 27.84 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.Johns Hopkins Health System and its affiliates are drug-free workplace employers.