Patient Access Specialist - Full Time -Varied - Jupiter Medical Center : Job Details

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).Education

• High School Graduate or Eqivalent

Qualifications

• Enthusiastic, friendly, patient focused customer service skills.
• Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and in person and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of task and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Experience

• Minimum 2 yrs experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's.
• Excellent typing and computer skills.
• Familiarity with area managed care plans and contractual terms.
• Two to four years of healthcare experience in the outpatient setting.
• Knowledge of outpatient procedures and medical terminology required.
• Knowledge of Federal and third-party payor requirements.

Position SummaryThe Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration.

• Performing insurance verification, data collection and documentation.
• Determine medical necessity for services based on established medical criteria.
• Identifying patient financial responsibilities and collecting applicable monies.
• Acting as liaison to all internal and external customers to facilitate access to hospital services.
• Secures all necessary documentation to register the patient's visit.
• Performs other duties as assigned.