Patient Access Specialist I - Nemours Foundation : Job Details

Nemours is seeking a Patient Access Specialist. The position is responsible for: Greeting patient in accordance with Nemours Standards of Behaviors. Perform registration and check-in or check-out function(s) and update demographics, insurance verification, PCP authorization/referral information whenrequired at each encounter and make confirmation call as needed. Work various work ques, collect copays/balances at time of service, attend daily huddles, other duties assigned by supervisor or manager, and provide exceptional customer service to our patients/families.Essential Functions* Documentation: Ensure all annual mandatory forms are complete, accurate, updated and on file in accordance with NCSC policies.* Financial: Collect all copays, coinsurance and self-pay amount due for services rendered. Adhere to end of ay business processing standard by verifying that cash analysis and receipts balance.* Scheduling: Schedule follow up appointments as instructed via the appointment disposition.* Work ques: Process encounters via the registration and check-out work que daily.* Attend daily huddles.* Appointment confirmation and reschedules.* All other duties as assigned by supervisor or manager.Qualifications* High School Diploma required* Customer Service Experience* 1 year Medical Office experience