Patient Access Specialist - Jane Pauley Community Health Center : Job Details

Welcome to Jane Pauley Community Health Center We are seeking professionals to join our Patient Access Team Our competitive employment offerings include Have Balance Investing in YOU Office hours M F 8 am 5 pmMedical vision and dental plansGenerous vacation time401K plan and match at 6Paid life insurance plansWork anniversary recognitionBe Supported A Team Based Approach A support structure to care for diverse patient populationsOpportunities to grow your skills while improving our organizationDirect access to and communication with executive leadershipChange Lives Caring for Our Communities Federal and grant funding to help those who need it mostKey partnerships with major health systems and local groupsCommitment to diversity equity and inclusion in meeting needs of our patients and employeesJob Summary Patient Access Specialist The Patient Access Specialist exists to ensure timely patient access to provider services The incumbent will handle all patient telephone calls with the highest level of professionalism and personal attention while achieving maximum customer satisfaction Strong interpersonal skills accurate data collection ability to identify available resources & match the patient andor referring provider to an accessible solution is necessary to achieve excellence in customer service Summary of Essential Job FunctionsResponsibilities Answer triage and process requests for new patient appointments with primary and specialty providers in a timely manner making sure that all appointments are made with respect to patient preferences & insurance plan where appropriateCollect and verify patient and insurance demographicsWorks with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experienceEnsures that all scheduled appointmentsreferrals are appropriately documented to include accurate insurance and patient demographicsResponsible to efficiently expedite the highest number of requests without compromising an exceptional customer experiencePromotes cooperation and helpful behaviors towards all Shares ideas and participates in performance improvement related activitiesMaintains professional demeanor in every level of communication whether inter department customer peer or leadershipMinimum Requirements High school diploma or GED equivalent requiredOne 1 year of experience in a healthcare setting using computerized scheduling softwareExcellent computer skills strong leadership qualities and excellent organization and project management skillsPrevious call center experience preferredBilingual EnglishSpanish strongly preferred If bilingual employees must complete Bridging the Gap Program within one year of employmentMore about Jane Pauley Community Health Center Join a rewarding place to make a difference Working at Jane Pauley Community Health Center JPCHC is more than a job It is a place to achieve work life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana Our mission as a Federally Qualified Health Center FQHC is to promote a healthy community through the provision of accessible respectful and integrated healthcare with local partners to any and all individuals and families regardless of insurance status It is for this reason Indys own Emmy winning TV news personality Jane Pauley lends her name to our organization Today we are experiencing exciting growth to which you can lend your talents Invest your skills in changing lives and let us invest in you Thank you for considering being part of our passionate team