Patient Access Team Lead - Cox North Emergency Department - CoxHealth : Job Details

Summary* Best in Class Work Environment* 5x Modern Healthcare Best Places to work* America's Greatest Workplaces 2023 - Newsweek* Best Employers for New Grads 2023- Forbes* Greatest Workplace for Women 2023 - Newsweek* Benefits* Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits* Employer-provided mental health services for employees and eligible family members* Retirement with employer match up to 5%* Tuition discounts and reimbursement available for continuing your education* CoxHealth Fitness Center and Child Care discounts* Job Summary* The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgment in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.* Job Requirements* Education* Required: High school diploma or equivalent* Experience* Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.* Skills* Excellent customer service and interpersonal skills* Strong computer and relevant application use skills* Ability to assist and teach others* Detail-oriented with the ability to spot errors and trends* Demonstrates initiative and self-motivation* Demonstrates understanding and consistent practice of need for privacy and confidentiality* Licensure/Certification/Registration* Preferred: CHAA or CRCR