Patient Access Training Specialist 3 - Our Lady of the Lake Regional Medical Center : Job Details

The Patient Access Training Coordinator Lead serves as the point person among all Patient Access Training Coordinators in the Health System, ensuring collaboration and coordination of training activities across markets. Serves as the primary reporting contact for Patient Access senior leadership, keeping leaders informed of performance and trending. Works in conjunction with fellow Training Coordinators to establish training programs for all employees with Patient Access roles/duties. Communicates with other departments to expedite the admission process. Relies on extensive experience and judgment to accomplish responsibilities and leads and directs the work of others.

* Education/Training Programs

* Making recommendations to management on the annual training plan and activities across all FMOLHS markets.

* Advises management of key issues that require re-education of existing staff.

* Serves as the primary reporting contact over the Patient Access Training reporting function, keeping the System Director of Patient Access and other key stakeholders informed of performance and trending.

* Responsible for analysis of performance and collaboration with other FMOL market Patient Access Training Coordinators and hospital Patient Access leadership to improve quality of work performance.

* Serves as the point person among the Patient Access Training Coordinators across all markets coordinating approach/activities and dissemination of key Patient Access policy and news to department leaders, managers, supervisors and other relevant Patient Access staff.

* Facilitates regular meetings for purposes of education, Quality of Work monitoring and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements, ensures team members have the tools necessary to achieve goals.

* Work closely and professionally with ancillary departments in an effort to maintain standard processes and provide a team approach. Create and maintain all documentation of training materials.

* Conduct baseline competency testing, post training competency testing and new hire course training.

* Regularly educate/round with all registration staff providing information regarding changes pertinent to their roles. Work with FMOLHS trainers to ensure excellent quality of work is achieved to meet established standards.

* Educational in service for staff has been completed for all admission staff concerning scheduling processes.

* Staff training manual is kept current and updated for new hires and re-training of the staff.

* Maintain training schedule for new hire training and continuing education of team members.

* Quality

* Assess team member low performance scores to determine training needs and implement appropriate training to ensure success.

* Create a monthly QA process of team members. Training is provided to all admission staff and training documentation/competency checklist is completed correctly at the end of the training period.

* Monthly audit reports are reviewed, and discrepancies of staff errors are analyzed and responded to with manager.

* Other Duties as Assigned

* Performs other duties as assigned.

Experience: Minimum of 2 years of teaching or training experience

Education: Bachelor's Degree

Special Skills/Training:

* Multi-tasking and critical thinking skills; professional appearance, good communication skills, dependability, flexibility, teamwork.

* Knowledge of federal regulations regarding 2 midnight rules, ABNs, Patient status requirements, MSPs, state regulations on notification of out-of-network status and sexual crime legislation, EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute; HITECH law, worker's compensation regulations and victims of sexually oriented criminal offenses regulation.

* Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility and teamwork.