Patient Account Coordinator - FFAM360 Heathcare : Job Details

Location: Float for southern sites, home location West Mid Town

Hours: 8 AM - 5 PM, Random Saturdays

Type: 1 month temp-to-perm, transitioning to Direct Hire

• Receive Point of Service payment from patients checking out.
• Responsible for accurate and timely charge capture for clinic-based services.
• Ensure that Work Status Forms are faxed to insurer, employer, and other interested parties within 48 hours of patient's appointment.
• Contact patients regarding outstanding balances.
• Establish and maintain payment plans to help patients manage payment of bills.
• Notify patients with balances for upcoming appointments.
• Assist with check-in of patients as needed.
• Monitor and report missing slips to providers and/or the clinical team as assigned.
• Process patient refunds as assigned.
• Collect on delinquent accounts and past due self-pay balances.
• Process payments to patient accounts.
• Schedule appropriate follow-up for Doctor, MRI, and Physical Therapy.
• Respond to patient billing and statement inquiries via email/telephone/patient portal.
• Prepare and submit daily productivity reports as required.
• Other duties may be assigned.

• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Continuous Learning: Seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others.
• Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two years of healthcare or customer service experience required.
• Associate degree in Finance, Accounting, Healthcare Administration, Business, or related area or equivalent education, training, and/or experience required.
• Knowledge of ICD-10, CPT, HCPCS, and the use of modifiers preferred.
• Familiarity with CMS 1500 / UB04 claim forms.
• Knowledge of physician billing and/or collections.