Patient Account Representative - Methodist Health System : Job Details

Hours of Work : 8:00am - 5:00pm Days Of Week : M-F Work Shift : 8X5 Day (United States of America) Job Description : Your Job: The Patient Account Representative gives vital support to the providers of the Methodist Richardson Hospitalist group. Responsibilities include supporting revenue cycle functions, performing administrative duties, and assistance processing care-related documents. You will be part of a collaborative team working together to provide Methodist Richardson's patients and their families' exceptional care and support. Your Job Requirements: High school Diploma or equivalent required. Associate or Bachelor degree preferred At least 1 year of experience (2 or more preferred), working in a medical office/clinic or other healthcare environment including:

• Experience with medical billing & charges and insurance coverages
• Administrative duties (e.g. reception, phones, scheduling meetings, etc.)
• Familiarity with patient care-related documents (e.g. prescription requests, prior authorizations, home health orders, etc.)
• Proficiency with Microsoft Office suite and Zoom required. Experience with Epic, healthcare billing software, insurance portals, and similar preferred
• Experience as a Medical Assistant, Patient Care Tech, Certified Nurse Assistant, etc. will also be considered

Excellent communication skills and customer service by phone, email, and in-person Strong critical thinking skills and ability to problem solve effectively Effective time management and flexibility to re-prioritize tasks when needed A positive attitude and desire to make contributions as a team player in a highly collaborative work environment Your Job Responsibilities: Supports revenue cycle functions for the practice including:

• Reviewing charges for errors and making needed changes prior to submission to payors
• Verifying insurance eligibility and ensuring appropriate coverage is used for professional billing
• Monitoring claim edit queue to review & correct errors after they have been submitted

Performing administrative duties including, but not limited to:

• Answering incoming calls, taking messages, reviewing & responding to voicemails, etc. and redirecting callers to correct department/area/location when needed
• Collecting, sorting, and distributing incoming & outgoing mail
• Ordering & maintaining office supplies, equipment, and other items needed for department operations
• Assisting with department meetings & activities including meeting reminders, taking attendance, and helping with technology setup when needed

Assists Patient Account Coordinator with processing patient care-related documentation:

• Prescription requests and prior authorizations
• Post-discharge care orders (Home Health, SNF, Rehab, etc.)
• Communication with Care Management teams on unit to facilitate

Communicates clearly & respectfully with Hospitalist practice team (providers, operations staff, leadership) and other aligned departments Other duties as assigned per changing business/operational needs Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

• 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023