Patient Advocacy Specialist - Our Lady of the Lake Regional Medical Center : Job Details

The Patient Advocacy Specialist is accountable to the AVP of Quality and is responsible for the patient experience while at our facility. Assist in developing and implementing the service excellence plan, internal and external market research, and advocacy among our constituents to influence our mission of Service. This includes support to nursing administration, staff, and our patients. Further the Patient Advocacy Specialist will monitor, report, and communicate progress of the plan. The Patient Advocacy Specialist will assure the patient experience exceeds expectations. This position is responsible for ongoing gathering of data from our patient satisfaction survey vendor. The position will develop and implement team member education as it relates to the patient experience.ExperiencePossess two years experience in patient relations, hospitality, social services or related field.EducationBachelors in hospitality, business administration, behavioral science, organizational development, or other related field