Patient Advocate - Catholic Health : Job Details

Must be Fluent In Korean

Are you exceedingly driven, dedicated, and passionate about caring for your patients? Do you consistently create and nurture meaningful relationships with your team, your patients, and their loved ones. Can you strike the perfect balance of integrity, compassion, accountability, respect, and excellence?

Then you have what it takes to be a St. Francis Hospital & Heart Center RN. You are at the heart of health.

St. Francis Hospital & Heart Center is located in the heart of Roslyn, NY. Our facility is recognized by U.S News & World Report as a national leader for Cardiology and Open Heart surgery as well as ranked 6th in New York State.As an advocate for the patient, the Patient Advocate assists patients and their family members with their needs

The Patient Advocate must possess strong communication and interpersonal skills. This advocate supports and assists the Director of Patient Experience in coordinating empathetic and timely relations between patients and their families throughout the hospital. Supports and promotes patients rights as they navigate the health care system.

The Patient Advocate collaborates well with other disciplines and is responsible for enhancing the process of communication between the patient/family and the healthcare staff. Shows good judgment in setting priorities to determine the most important and useful areas to focus his or her efforts while consistently striving to provide exceptional patient experiences.

Additional Job requirements/duties:

Successful completion of language proficiency testing

Must be Fluent In Korean

• Interprets information regarding the patients and familys healthcare needs, including patient education, discharge instructions, procedures, emergency encounters, and assessments
• Serves as a cultural mediator and educates patients appropriately
• Translates basic written information as needed and within department guidelines.
• Serves as a conduit to interpret as accurately and concisely as possible while considering cultural implications and idiomatic language differences
• Arranging appointments, transportation, and facilitating medication interpreter services when needed
• Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up, and coordination of services
• Assist patients in communicating concerns, questions, or other information to staff when patients are not fluent or comfortable speaking English.
• Track and follow up with prospective patients to meet a wide range of patient needs
• Maintains statistics of all activities and reports tracking monthly.
• All other reasonable job related duties as required.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidates qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.