Patient Attendant - Gundersen Health System : Job Details

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.Schedule Weekly Hours:40Gundersen Health System is seeking a Full-Time Patient Attendant within our Patient Experience Department. Be one of the first people to make a great impression on patients and their loved ones when they arrive at Gundersen!What you will do:* 40 hours/week (1.0 FTE)* Work 8-hour day shifts, Monday through Friday between 5:00am - 1:30pm; weekend rotation (approximately every 7 weeks); holiday rotation* Work primarily at our Legacy Desk (main hospital entrance), as well as the discharge desk and family surgery room* Patient Attendants provide a warm and responsive greeting to those visiting our hospital and clinic* Assist with patients and their families who are coming in for surgery by helping them get to where they need to be* Check in visitors and assist with wayfindingWhat you will get:* Starting pay of $15.83 + more for experience* Support to grow in your career with access to our Career Development Center and Tuition Investment Program* Top-rated retirement plan and healthcare benefits* An engaged team with a welcoming environmentWhat you need:* Minimum of high school diploma or equivalent* At least 1 year in a role that works with the public* Exceptional customer service and communication skills* Friendly, approachable, and helpful demeanor* Adequate computer skills* Ability to push wheelchairs and be on your feetGundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it's who we are.Explore why La Crosse is a great place to live and work!Job Description:The Patient Attendant provides a warm and responsive greeting, and is knowledgeable in wayfinding, information, transporting, escorting patients and providing other personal assistance as needed throughout the hospital and clinic.Gundersen Health System has made a commitment to be a leader in providing exceptional care experiences. The Patient Experience Team models the highest level of service behavior and actively promotes and advocates for an outstanding patient experience culture.Major Responsibilities:1. Demonstrates exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors.2. Adheres to Gundersen Health System mission statement, policies, and confidentiality standards. Role models customer service standards.3. Follows procedures to request help for patients and visitors in need of urgent assistance.4. Responds to customer complaints/concerns/compliments using appropriate resources.5. Facilitates check-in and check-out of people which may include visitors, patients, customers, company representatives or visiting clergy.6. Physically assists patients in obtaining and using wheelchairs and escorts patients to departments while using proper body mechanics.7. Maintains wheelchairs to ensure cleanliness, availability and safety for our patients' use, and notifies housekeeping of wheelchairs that need repair or service.8. Maintains a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention.9. Demonstrates competency in a variety of clerical duties including computer skills, phone skills, and paging skills as necessary, adhering to the overhead paging guidelines.10. Assists with data entry tracking of numbers, logging results and reports as needed.11. Monitors parking and traffic at entrances and notifies security as needed.12. Assists with amenities as needed.13. Adheres to regular and predictable attendance.14. Performs other job duties as assigned.Education and Learning:REQUIREDHigh School Diploma or equivalencyWork Experience:REQUIRED1 year in a role that works with the publicDESIRED1 year working in customer service and/or 1 year working in healthcare settingLicense and Certifications:DESIRED* American Association of Medical Assistants as a Certified Medical Assistant or* National Healthcareer Association as a Certified Clinical Medical Assistant or* National Center for Competency Testing as a National Certified Medical Assistant; or* American Medical Technologists as a Registered Medical Assistant or* National Association for Health Professionals as a Nationally Registered Certified Medical Assistant or* Wisconsin Registered Certified Nursing Assistant (CNA)* Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.Age Specific Population Served:Nonage Specific (N/A)OSHA Category:Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.Environmental Conditions:Subject to inside environmental conditions. Exposed to infectious diseases. Subject to both inside and outside environmental conditions.Physical Requirements/Demands Of The Position:Sitting Rarely (1-5% or .5 hours)Static Standing Rarely (1-5% or .5 hours)Walking/Standing Frequently (34-66% or 5.5 hours)Stooping/Bending Rarely (1-5% or .5 hours)Climbing Stair Rarely (1-5% or .5 hours)Reaching - Shoulder Level Rarely (1-5% or .5 hours)Reaching - Below Shoulder Rarely (1-5% or .5 hours)Reaching - Above Shoulder Rarely (1-5% or .5 hours)Lifting - Floor to Waist Rarely (1-5% or .5 hours) Number of lbs 0-25Lifting - Waist to Overhead Rarely (1-5% or .5 hours) Number of lbs 0-25Lifting - Other Rarely (1-5% or .5 hours) Number of lbs 0-25Carrying - Long Carry (>50 feet) Rarely (1-5% or .5 hours) Number of lbs 0-25Carrying - Short Carry Rarely (1-5% or .5 hours) Number of lbs 0-25Carrying - Right Carry Rarely (1-5% or .5 hours) Number of lbs 0-25Carrying - Left Carry Rarely (1-5% or .5 hours) Number of lbs 0-25Push/Pull (Static Force) Frequently (34-66% or 5.5 hours) Number of lbs 25-50If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-###-####We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.Equal Opportunity Employer