Patient Attendant - Moundview - Gundersen Health System : Job Details

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Scheduled Weekly Hours:

18

Job Description:

BASIC FUNCTION

The Patient Screener maintains excellent customer service skills and assist patients to the correct registration and appointment areas within the facility and assists patients reporting with any symptoms to the correct triage process while maintaining proper transmission-based precautions. He or she always maintains patient confidentiality during screening process as much as possible and provides appropriate, up-to-date instructions to patients and/or visitors who report with symptoms.

The patient screener is knowledgeable of the current patient and visitor guidelines and demonstrates adequate screening processes of anyone entering the facility, with the exception of GHS and contracted staff. He or she recognizes the need for emergent attention for patients presenting with severe illness and demonstrates proper processes needed to alert staff of impending emergency.

MAJOR RESPONSIBILITIES

Screens all patients, visitors and vendors entering the facility Assists patients, visitors and vendors to proper area for check-in Alerts other staff if emergent situation arises Demonstrates proper PPE usage and infection prevention techniques Maintains clean work environment and patient waiting area Demonstrates appropriate customer service skills relating Demonstrates ability to work with patients, visitors, vendors and/or staff under pressure Verbalizes knowledge of current patient/visitor restrictions and screening guidelines

SCOPE OF THE JOB

Age Specific Population Served:

Pediatric (1 - 12 years)

Adolescent (13 - 17 years)

Adult (18 - 64 years)

Geriatric (65 years & older)

Infant (less than 1 year)

OSHA Category

Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

POSITION QUALIFICATIONS

Education and Learning:

Required

High School Diploma or equivalency

Desired

Work Experience:

Required

None

Desired

1 year experience in a healthcare setting with customer service skills

Reasoning/Decision Making

Must be flexible

Must be professional, honest and have personal integrity

Must be self-directed

Must be decisive

Must participate in and support professional organizations

Appreciates people whose values, goals, and cultures are different from your own

Develops additional knowledge by attending workshops and seminars

Communication

Communicates with ease on a professional level

Must have excellent oral and written communication skills

General - All Positions

Work cooperatively with a wide variety of people

Must have a professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development

Perceives and respond sensitively to the needs of others

Use listening skills to identify important information in oral communication

License and Certifications:

Required:

Current CPR and BLS certification

PHYSICAL REQUIREMENTS/DEMANDS OF THE POSITION

Sitting

Frequently (34-66% or 5.5 hours)

Static Standing

Occasionally (6-33% or 3 hours)

Walking/Standing

Occasionally (6-33% or 3 hours)

Stooping/Bending

Occasionally (6-33% or 3 hours)

Squatting

Occasionally (6-33% or 3 hours)

Repetitive Actions - Grip Forces

Occasionally (6-33% or 3 hours)

Carrying - Short Carry

Occasionally (6-33% or 3 hours)

Number of lbs 0-25

Push/Pull (Static Force)

Occasionally (6-33% or 3 hours)

Number of lbs 0-25

ENVIRONMENTAL CONDITIONS

Subject to inside environmental conditions.

Exposed to infectious diseases.

If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:

Primary Recruiter:

Steve Crager

Recruiter Email Address:

[email protected]

Equal Opportunity Employer