Patient Billing Specialist - Memorial Sloan-Kettering Cancer Center : Job Details

Pay Range$27.80-$43.08Company OverviewThe people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at ourSloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.Please review important announcements about vaccination requirements and our upcoming EHR implementation by clicking here.Important Note for MSK Employees:Your Career Hub profile is submitted to the hiring team as your internal resume. Please be sure your profile is fully complete with your skills, relevant experience and education (if required). Click here to learn more. Please note, this link is only accessible for MSK employees.Job DescriptionExciting Opportunity at MSK: Patient Billing SpecialistRole Overview:* Handles patient inquiries via calls, emails, and referrals, ensuring complete issue resolution and prioritizing excellent service.* Discusses outstanding balances with sensitivity; refers patients to Financial Assistance Program and decides on balance write-offs when necessary.* Provides cost estimates for clinical services, communicates charges to patients, and facilitates payment arrangements.* Coordinates with insurance carriers for information, appeals, and patient education on coverage, limitations, and responsibilities.* Adheres to privacy and billing standards; reports non-compliance to management.* Resolves account issues, updates billing systems, processes payments/write-offs, and monitors accounts for accurate follow-up.* Identifies trends in inquiries, proposes solutions, and participates in projects to enhance patient experience and increase revenue.* Collaborates with teams and gathers feedback to improve processes and service quality.Role Overview:* Provide guidance to patients via various communication channels.* Calculate the cost of care and resolve outstanding balances.* Contribute to process improvement initiativesCore Skills:* Results-oriented, highly organized, and able to perform accurately under pressure.* Skilled in professional, persuasive, and diplomatic communication to satisfy patients.* Knowledgeable about third-party claims processing and reimbursement.Additional Information:Location: Hybrid; 3-4 times a month at NYC locationsSchedule: 8:00AM - 4:00 PM or 9:00 AM - 5:00 PM (when onsite) and 10:30 AM - 6:30 PM (when working from home)Reporting to: Supervisor, Patient Financial ServicesPay Range: $27.80-$43.08Helpful Links:* MSK Compensation Philosophy* Review Our Greats Benefits OfferingsClosingMSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.