Patient Care Advocate - Justice Cannabis : Job Details

DescriptionSummaryThe Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience.This role ensures all sales are compliant with state regulations and that customer needs are heard andmet throughout the sales process.This position is also responsible for ensuring transactions areaccurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, thisrole embodies the company's culture and brand image.Essential Functions and ResponsibilitiesSales Responsibilities• Ensures the consistent delivery of an exceptional customer experience• Assists customers in product selection based on defined treatment plans and product availability• Achieves daily/weekly sales objectives by fulfilling customer requests and looking foropportunities introduce new and alternative products• Continually develops communication and service skills to increase sales and generate positivereviews• Educates customers on product attributes and usage• Ensures customers are accurately logged into the patient tracking system• Performs sales transactions in compliance with all regulations governing the sale of cannabisproducts• Completes accurate sales documentation• Ensures transactions are entered in point-of-sale and inventory management systems incompliance with state regulations• Assists in maintaining a safe, clean, and organized dispensary environment• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales andservice• Complies with all safety and security protocols for dispensary staff• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required• Answers phones, responds to voicemail, and takes phone orders• Establishes on-going relationships with dispensary customers• Completes customer profiles to assist in future sales and service opportunities• Maintains knowledge of new and existing products via vendor training, documentation, and crosstrainingwith management, pharmacists, and senior sales consultantsQualifications• Two or more years of experience working in a retail or hospitality environment with cashhandling responsibility• Demonstrated passion for delivering an exceptional customer experience• Fast-paced, high volume retail sales experience preferred• Must be at least 21 years of age and possess a valid driver's license or state ID• Must pass all required background checks, certifications, and DOH affiliation requirements• Professional written and verbal communication and interpersonal skills• Must have strong organizational skills, high attention to detail and the ability to multi-taskCultural Responsibilities• Actively models Justice Cannabis Co. 's values and code of conduct• Builds strong and effective internal, external, and cross-functional relationships.• Is committed to creating and maintaining a collaborative, fun, and productive work environment• Actively participates in team building and cultural development activities• Models honesty, integrity, and direct communication in daily tasks and interactionsComputers and Technology• Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJFreeway, Veriscan, Microsoft office, and Metrc, etc.)• Experience working with Outlook email and Microsoft Office suiteSupervisory ResponsibilitiesThis position does not have supervisory responsibilities.Work Environment and Physical DemandsThe work environment characteristics and physical demands described here are representative of thosean employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching intocabinets and displays to show and review product. Ability to maintain a stationary sitting or standingposition for up to eight hours in a day based on business needs and sales volume; and, ability to bendand retrieve products from lower shelves. This role also enters information into sales and trackingsystems requiring hand dexterity and the ability visually verify correct product information