Patient Care Coordinator - Kentown Animal Hospital : Job Details

**We're Relocating to a Beautiful New Building ~ June 2024**

Kentown Animal Hospital has an opportunity for a

Patient Care Coordinator (PCC) to join our team!

Kentown Animal Hospital provides our community, with high-quality veterinary care designed to maximize your pets quality of life. We know just how special your cat or dog is to your family, so we treat them with personalized medicine tailored to their unique needs. At our full-service animal hospital, we have the ability to care for your pets every need throughout every stage of life.

Location:?10397 W Pleasant Valley Rd, Parma, OH 44130

Shift Details: This is a full time position (30+ hours/week) working Monday - Friday and rotational Saturdays.

Pay Range: $14.00 - $16.00 (based on experience)

What We Are Looking For: We are relocating in June 2024 and we aim to expand our team. The ideal candidate will prioritize strong customer service skills, emphasizing professional and friendly communication with both clients and colleagues. Emotional intelligence and social awareness are highly valued traits. Candidates must be comfortable with change and adaptable to the evolving nature of a growing hospital, including our upcoming change to a new location.

Reasons to Join Our Team:

• Feel the amazing family-friendly, collaborative and fun hospital culture
• Experience working with an outstanding support staff
• Get the work-life balance you deserve with a great schedule
• Established Medical/Dental/Vision Plan
• 401K plan with company match
• Paid Time Off, Six Paid Holidays, and free wellness programs and classes

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:The education level and amount of experience which are required to be able to perform the Essential Functions. This should include any required certifications and licenses.

• High school diploma.

Preferred Education and Experience:The education level and amount of experience which are preferred and nice to haves but are not necessarily required to be able to perform the Essential Functions. Includes any preferred certifications and licenses.

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.