Patient Care Coordinator - Los Gatos Orthopedic Sports Therapy : Job Details

Patient Care CoordinatorJob Type: Full-timeLocation: Los Gatos, CA

We are a high-performing Physical Therapy practice dedicated to delivering exceptional patient care and fostering a positive, growth-oriented work environment. Our team thrives on collaboration, problem-solving, and a commitment to excellence. If you're a driven, compassionate professional eager to grow into leadership roles, we want you on our team!

We are seeking an A-Player Patient Care Coordinator who can bring energy, initiative, and a passion for exceptional customer service to our physical therapy office. The right candidate will play a key role in ensuring our patients have a seamless experience from scheduling to billing, while also supporting the smooth operation of our office.

Working Hours: 10 AM - 7 PM (subject to change)

• Patient Interaction: Be the welcoming face of our practice, greeting patients and visitors with professionalism and warmth.
• Scheduling & Coordination: Efficiently manage appointment schedules and calendars to ensure smooth clinic operations.
• Insurance & Billing Expertise: Verify insurance coverage, handle authorizations, and navigate out-of-network policies with confidence.
• Patient Records: Collect, maintain, and update electronic medical records accurately.
• Customer Service & Problem-Solving: Answer phone calls, respond to emails, and resolve patient inquiries promptly with a focus on customer satisfaction.
• Office Management: Help maintain an organized, clean, and professional office environment, ensuring it operates efficiently.
• Team Collaboration: Work closely with our physical therapy and administrative teams to guarantee exceptional patient experiences.

• Experience: Prior experience in a medical office or customer service role (preferably within physical therapy or healthcare) is a must.
• Insurance Knowledge: Familiarity with insurance verification and out-of-network policies.
• Tech-Savvy: Proficient in Microsoft Office and comfortable navigating electronic medical records systems.
• Communication & Problem-Solving: Strong interpersonal skills with the ability to multitask and think critically to solve challenges proactively.
• Team Player: A collaborative mindset and willingness to contribute to a high-performing team.

• Career Growth: We invest in our people. Take advantage of continuing education opportunities, leadership development, and potential pathways to higher roles.
• Positive Culture: Join a team that values initiative, encourages personal development, and celebrates success.
• Impact: Play a key role in making a difference in the lives of our patients every day.

Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
• Strong communication, organizational, and multitasking abilities
• Ability to work independently and as part of a team

If you're passionate about providing top-tier patient care and thrive in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity!

Compensation details: 21-25 Hourly Wage

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