Patient Care Coordinator - Northwest Asthma & Allergy Center : Job Details

Job Type Full-timeDescriptionAnnual Salary: Full range $45,052 - $91,021We expect a qualified candidate to start in the hiring range $45,760 - $62,400This is a non-exempt position. Applicants must pass a background check.Work Location and Hours of OperationsNorthwest Asthma and Allergy - 9725 Third Ave NE, Ste 500 Seattle, WA 98115Monday - Friday 8:00 am - 5:00 pmBenefits Include:Medical PPO (employee-only coverage is free)Dental PPOVisionEmployer paid Life and AD&DEmployer paid LTD and STDProfit sharing and 401k planPaid Time Off - 21 days per year (prorated in the first calendar year) About Us Allergies, asthma, and immune diseases can have a drastic effect on an individual's quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.Job Summary Northwest Asthma & Allergy Center is looking for a Patient Care Coordinator to support patients in an allergy and asthma practice by managing prior authorizations, coordinating biologic treatments, and facilitating effective communication between patients, providers, and insurers. This role is essential for ensuring that patients receive timely access to treatments and that they are well-informed about their care. The ideal candidate is detail-oriented, has excellent communication skills, and is dedicated to enhancing the patient experience.ResponsibilitiesServe as a primary point of contact for patients undergoing biologic treatments, answering questions, providing treatment information, and helping patients navigate their care journey. Follow up with patients regarding treatment updates, appointment reminders, and any additional instructions from the clinical team. Respond to patient inquiries via phone, email, or patient portal, ensuring timely and compassionate communication. Coordinate and submit prior authorization requests for biologic treatments and other allergy/asthma-related medications. Track the status of authorizations, renewals, and denials, working closely with insurance companies to resolve any issues. Communicate authorization updates to patients and the clinical team, keeping all parties informed of approvals, delays, or required documentation. Maintain accurate records of patient interactions, authorizations, and treatment milestones in the electronic health record (EHR) system. Organize and update the biologic treatment and re-authorization tracking spreadsheet for the clinic. Assist with scheduling patient appointments for biologic treatments, follow-up visits, and other treatment-related needs. Provide patients with educational resources about their treatments, including biologics, medications, and allergy/asthma management tips. Guide patients in understanding treatment protocols, preparing for visits, and knowing what to expect with biologic therapy. Help patients access community resources, support groups, or financial assistance programs if applicable. Work collaboratively with clinical staff to relay important patient information, track treatment progress, and address any patient concerns. Act as a liaison between patients, providers, and insurance companies to streamline access to care. Attend regular team meetings to stay informed about updates to treatment protocols, workflow improvements, or patient communication strategies. RequirementsMinimum QualificationsHigh school diploma or equivalentTwo years of experience in a healthcare, customer service or administrative roleExcellent organizational and multitasking skills.Strong verbal and written communication abilities with a customer-service mindset.Ability to work independently and collaborate effectively with a healthcare team.Preferred QualificationsAssociate's degree or college coursework in healthcare administration, health sciences, or a related field.Experience with prior authorizations or patient coordination.Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a Ban the Box employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment. Salary Description $22.00 to $30.00 per hour