Patient Care Coordinator (PCC) - OHC : Job Details

POSITION: PCC (Patient Care Coordinator)

LOCATION: Kenwood

WEEKLY HOURS: 40

OHC - Specialists in Cancer and Blood Disorders, is looking for a Patient Care Coordinator (PCC) to work at our Kenwood location. As a PCC, you will act as the patients' liason and perform a wide variety of tasks within the practice. You will coordinator physician referrals, schedule oncology related medical appointments within and outside of the practice, resolves insurance billing and coding issues, and provides educational materials to patients and their family.

OHC has been fighting cancer on the front lines for more than 40 years. We are now one of the nation's largest independent oncology practices, as well as the region's premier source of treatment for nearly every form of adult cancer and complex blood disorder. At its heart, our approach to cancer care is simple – to surround our patients with everything they need so they can focus on what matters most: beating cancer!

Why choose OHC?

You take care of our patients, so we take care of you. OHC's benefits include:

• 3 Health Insurance Plans to choose from
• 2 Dental and 2 Vision insurance plans
• A company matched 401K plan
• Profit sharing plan for clinical employees
• Competitive salaries
• Company paid short term / long term disability / life insurance
• Paid Holidays
• A generous PTO plan
• Tuition Reimbursement
• Professional Development Program
• Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
• Wellness Program
• Yearly merit raises
• Opportunities for advancement

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc). Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner). Inquires about patients family, medical, social service needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies. Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. May assist patients with obtaining financial resources.
• Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.
• Researches and responds to routine inquiries in a timely and professional manner. Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

High School diploma or equivalent required. Some college preferred. At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required. Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively. Must be personable and proficient with using a computer, microsoft office programs, and billing systems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and occasionally required to reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a clinical environment and requires frequent interaction with staff, patients and the public. Work may require minimal travel by automobile to other USON buildings.