Patient Care Coordinator - Physical Therapy Office - Body Harmony Physical Therapy : Job Details

Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.Responsibilities:

Patient Communication and Support:

• Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
• Educate patients on medical procedures, treatment plans, and follow-up care instructions.
• Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.

Appointment Scheduling and Coordination:

• Manage appointment schedules for healthcare providers.
• Coordinate with patients and healthcare staff to schedule diagnostic tests, surgeries, and consultations.
• Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.

Insurance Verification and Billing:

• Verify patients' insurance coverage and eligibility prior to appointments.
• Assist patients with insurance-related inquiries, claims processing, and billing issues.
• Collaborate with insurance companies and billing departments to resolve billing discrepancies and facilitate payment processing.

Medical Records Management:

• Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment plans.
• Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
• Facilitate the transfer of medical records between healthcare providers as needed.

Care Coordination and Referrals:

• Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
• Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.

Patient Education and Advocacy:

• Provide patients with resources and information to promote health literacy and self-management of medical conditions.
• Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.

Qualifications:

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Previous experience in healthcare administration, patient services, or customer service roles.
• Proficiency in medical terminology and EMR systems
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Compassion, empathy, and a patient-centered approach to care delivery.

** We will train and mentor the right candidate**Benefits: Medical, dental, vision insurance, 401K, Paid Time offHours: 11 am to 7 pm Monday to Friday