Patient Care Liaison - MSW - Full Time - Day - Mount Sinai Health System : Job Details

Description Job Title: Patient Care Liaison - MSW - Full Time - Day Serve as a liaison between patients and Primary Care Providers, outpatient services, inpatient services, and diagnostic testing centers. Facilitates receipt of high quality, service-oriented patient care in primary and specialty practices, laboratory testing and diagnostic imaging centers, and ambulatory surgery. Responsibilities Advocates for patients who need assistance obtaining appropriate medical care. Facilitates timely access to primary care and specialty appointments, including in outreach to patients needing services related to preventive care and chronic disease management, including appointment reminders and arranging transportation. Facilitates timely access to diagnostic testing, such as laboratory testing, radiology imagining, and cardiovascular testing. Arranges timely patient visits for routine appointments and following hospitalizations and ED visits. Facilitates effective communication of findings and recommendations to patient and between providers following primary care and specialty appointments. In collaboration with the Care Manager, uses data reporting tools in the electronic medical record, other hospital information systems, and data provided by health plans to execute a reminder system for immunizations and preventive services. Directs non-English speaking patients to providers conversant in their preferred language or facilitate the use of translation services. Increases the availability of key clinical data (discharge summaries, laboratory tests results, etc.) at time of appointments, including contacting other hospitals and physicians to obtain results of care delivered at non-SLRHC facilities. Effectively consults with physicians, care managers, nurses, secretaries, and practice managers in responding to patient needs. Communicates with patients and family to keep them fully informed of the status of any complaints and their resolution. Provides medical records, consultation reports to referring physicians and outside agencies in a timely manner. Identifies underlying systems problems or obstacles to the delivery of high levels of customer service and participates in developing action plans to bring about necessary changes. Serves as a liaison with health plans, helping to maintain accurate provider patient panels and demographic information. Facilitates and navigates patient appointments and provide information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested. Communicates consistently with managers to facilitate and expedite appointments. Contact manager to overbook appointments when the next available appointment is greater than 10 days. Communicates with patients and referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments. Completes registration information for all scheduled clinic appointments. Faxes clinical information to physician offices as needed/indicated. Qualifications Bachelor Degree preferred. Fluency in Spanish strongly preferred. Non-Bargaining Unit, BEP - Social Work - WST, Mount Sinai West Employer Description Strength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by: Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential. Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination. Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers. At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history! About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $20.4566 - $30.685 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.Bachelor Degree preferred. Fluency in Spanish strongly preferred. Non-Bargaining Unit, BEP - Social Work - WST, Mount Sinai WestAdvocates for patients who need assistance obtaining appropriate medical care. Facilitates timely access to primary care and specialty appointments, including in outreach to patients needing services related to preventive care and chronic disease management, including appointment reminders and arranging transportation. Facilitates timely access to diagnostic testing, such as laboratory testing, radiology imagining, and cardiovascular testing. Arranges timely patient visits for routine appointments and following hospitalizations and ED visits. Facilitates effective communication of findings and recommendations to patient and between providers following primary care and specialty appointments. In collaboration with the Care Manager, uses data reporting tools in the electronic medical record, other hospital information systems, and data provided by health plans to execute a reminder system for immunizations and preventive services. Directs non-English speaking patients to providers conversant in their preferred language or facilitate the use of translation services. Increases the availability of key clinical data (discharge summaries, laboratory tests results, etc.) at time of appointments, including contacting other hospitals and physicians to obtain results of care delivered at non-SLRHC facilities. Effectively consults with physicians, care managers, nurses, secretaries, and practice managers in responding to patient needs. Communicates with patients and family to keep them fully informed of the status of any complaints and their resolution. Provides medical records, consultation reports to referring physicians and outside agencies in a timely manner. Identifies underlying systems problems or obstacles to the delivery of high levels of customer service and participates in developing action plans to bring about necessary changes. Serves as a liaison with health plans, helping to maintain accurate provider patient panels and demographic information. Facilitates and navigates patient appointments and provide information for hospital admissions surgical procedures, and other inquiries to physicians and community groups as requested. Communicates consistently with managers to facilitate and expedite appointments. Contact manager to overbook appointments when the next available appointment is greater than 10 days. Communicates with patients and referring physicians to verify insurance and all demographic information in Eagle, IDX, and eCW for pre-registration and appointments. Completes registration information for all scheduled clinic appointments. Faxes clinical information to physician offices as needed/indicated.