Patient Care Navigator - Des Moines Orthopaedic Surgeons : Job Details

Description

As a Patient Care Navigator at DMOS, you'll be a piece in the puzzle to helping our patients get back to living by assisting with surgery scheduling, submitting prior authorizations and assisting patients with follow-up care. In this full-time, clinic hour position you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience. To thrive in this role, you care about the wellbeing of every patient.

Here is What You Can Expect:

• Acting as the patient's guide and reliable helper for scheduling surgery and any necessary follow-up care.

• Working with a close-knit team when needing additional support

• Utilizing Office 365 products to organize physician surgery schedule, insurance prior authorizations and communicating with hospital and ambulatory surgery center staff

• This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey

• Sitting at a desk for extended periods of time that may seem unnatural

What We're Looking For:

• Calm. Ability to communicate calmly with patients and Physicians.

• Professional. Display a high-level of professionalism when interacting with patients and clinical staff members.

• Multi-tasker. Ability to handle multiple tasks at one time while staying organized.

• Curiosity. You practice the art of listening, asking clarifying questions and avoiding interrupting.

• Experience. Prior exposure to patient care coordination.

• Dependability. Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team.

Why DMOS?

• Consistent schedule, no weekend coverage

• Friendly, fun and dedicated peers

• Outstanding 401(k) with employer match and an annual company profit sharing contribution (even if you don't participate in the employer match)

• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)

Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [email protected] for more questions.

Qualifications

Education

Required

• H.S. GED or Diploma or better in General

Experience

Required

• 1 year: Medical Reception or Coordination

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)