Patient Care TechnicianEmergency Department AsNeeded - Northwestern Memorial HealthCare : Job Details

Job Description

Patient Care Technician-Emergency Department As-Needed

The **PCT Phlebotomist **reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

A clinically competent technician who works under the supervision of the RN in delivering skilled and effective care and all related functions. Provides direct and indirect patient care in the Interventional Lab holding room setting and assists in maintenance of a safe and clean environment under the direction and supervision of the Registered Nurse. Utilizes initiative and strives to maintain an steady level of productivity. Promotes efficient progression of patients through the holding room area. Reinforces teaching previously taught by RN.

_ Responsibilities:_

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Performs basic patient care responsibilities, including taking vital signs, skin care, and personal care considering needs specific to the standard of care for patient's age.
• Answers call lights promptly, in a timely manner.
• Collects and labels specimens (urine, stool and sputum) accurately and according to policy. Identifies and transports blood/blood components and specimens using appropriate blood borne pathogen precautions. Identifies drains and tubes, empties and records drainage.
• Follows standard precautions and CDH infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly, cleans equipment according to standards. Performs equipment QA and maintenance.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Protects the patients in the event of a medical/health care error and, as appropriate, assists in medical/health care error resolution.
• Performs other duties as assigned with PCT scope of practice.
• Assists with patient admission, orients patient and family to the room, assists patients with ambulation/positioning, prepares patients for discharge/transfer, and transports patients as needed.
• Performs routine procedures including: phlebotomy, specimen collection / handling, glucometer testing and 12 lead EKG.
• Performs all aspects of holding room patient care under the supervision of the RN. Duties include but are not limited to: compilation of patient's medical record, pre-procedural testing, patient preparation, transportation, vital sign monitoring and patient ambulation.
• Demonstrates support and awareness of daily schedule by expediting on-time starts and efficient progression of patients through the invasive lab holding area.
• Demonstrates ability to promptly communicate to the RN any observed changes in patient status and responses; e.g. pain, changes in condition, distress. Clarifies with the RN any special procedures or observations necessary.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the direction of the RN.
• Provides explanation to patient and family prior to administering care to patients; answers questions within scope of practice.
• Maintains a good working relationship both within the department (co-workers, charge nurse, assistant manager and manager), physicians and with other departments.
• Consults other departments as appropriate to provide for interdisciplinary approach to the patient's needs.
• Demonstrates the knowledge of proper identification and reporting of medical/health care errors.
• Meets current standards and policies for documentation. Provides documentation that is timely, accurate, up to date, complete and legible.
• Charges for procedures, equipment, and supplies.
• Participates in professional growth and development activities and shares knowledge from continuing education programs with co-workers.
• Attends at least 75% of staff meetings annually.
• Participates in performance improvement activities.
• Demonstrates computer competence for order entry, results, documentation, policies etc.

Qualifications: Qualifications

** Required :**

• High school graduate or equivalent. Licensure: CNA, CMA, EMT-B, Parametic Cert or 2 nursing clinicals required.
• Certified nursing assistant in the state of Illnois (not required for current Nursing students) or Medical Assistant, EMT-B, Paramedic Cert or nursing student with at least two clinical rotations completed.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
• CPR- Basic life support
• ** Physical Demands Requirement** :
• Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.