Patient Concierge - Community Health Systems : Job Details

Position SummaryPatient Concierge is responsible for ensuring patients access their care in a seamless and uncomplicated manner. Perform duties necessary to provide safe, courteous, and efficient transport of patients to and from Community Health Net practice sites & appointments.Essential Duties and Responsibilities* Provide concierge-type support by assisting with patient transportation/escort throughout Community Health Net facilities.* Exhibit strong customer service, effective communication, and critical thinking skills in response to patient and Community Health Net Department inquiries and requests.* Facilitate an exceptional patient experience while providing concierge-type patient support.* Maintain clean, professional, and safe environment within Community Health Net Care Van.* Offer general health education opportunities to Community Health Net patients during patient interaction.* Track and request routine maintenance needs of Community Health Net Care Van according to the Care Van owner's manual and specifications.* Utilize assigned patient transport schedule.* Ensure transportation tracking is current and accurate.* Perform other job-related duties as directed.Requirements/Qualifications* GED or high school diploma required.* Valid and current Pennsylvania Driver's License and Motor Vehicle Report (MVR) must show that Patient Concierge is a safe and responsible driver. Must also pass MVR check yearly. Must have knowledge of local streets and highways.* Two (2) to five (5) years' experience in providing high level customer service in a community-based outpatient setting, addressing, and resolving complex issues is required.* Ability to communicate effectively in both oral and written communications.* Polite and confident and patient demeanor.* Ability in multi-tasking and time management* Aptitude in resolving issues with a customer-focused orientation.