Patient Contact Center Representative - Call Center - PRN Weekdays - Northeast Georgia Health System : Job Details

This position is responsible for answering incoming and making outbound patient phone calls with regards to billing inquiries and patient collection activities within a high volume call center environment related to professional and facility services in an efficient, friendly, courteous, tactful, calm and helpful manner. Document and code appropriately all work performed. Pursue complete collection activity prior to referring accounts to bad debt agency. Research patient complaints and questions in a timely manner, escalating to leadership as appropriate, and keeping patient informed of progress throughout process. Minimum Job Qualifications. Licensure or other certifications: High School Diploma or GED - Educational Requirements: Minimum Experience: One (1) year minimum collection, customer service or business office experience. Other:Preferred Job Qualifications. Preferred Licensure or other certifications:Preferred Educational Requirements: Two (2) years of college or Business Schoo...Patient, Call Center, Representative, RN, Customer Service, Healthcare