Patient Coordinator - Giving Home Health Care : Job Details

Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.You'll be a perfect fit for our team if you are a caring and compassionate individual, someone who takes a patient-first approach, and values collaborative, mission-driven work. If that sounds like you, apply now and become part of our team at Giving Home!The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience. Responsibilities:

• Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation.
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
• Manage a caseload of 50-75 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
• Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
• Work closely with other departments to ensure the highest quality of patient care.
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
• Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
• Assist in the preparation and processing of patient assessments and care plans.
• Handle some payroll assistance and compliance paperwork for contractors.
• Report and document incident reports as needed.
• Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
• Meet and exceed performance metrics.

Qualifications:

• Strong work ethic and focus on patient care.
• Proficient in time management, organizational skills, and scheduling.
• Excellent customer service and relationship-building abilities.
• Strong communication, interpersonal, and presentation skills.
• Energetic, outgoing, and comfortable in an ever-changing environment.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
• Proven ability to work independently and efficiently without close supervision.
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
• Medical knowledge and proficiency in medical terminology. (preferred but not required)
• Active engagement in a collaborative team environment.
• Strong reading and writing skills.
• Adaptability, flexibility, and strategic thinking.
• Understanding of HIPAA and maintaining confidentiality.
• Valid driver's license, car insurance, and dependable transportation for patient visits and appointments.
• Mandatory background check by the Department of Health.
• Minimum associate-level education (preferred); high school diploma or equivalent required.
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Benefits:

• Paid Time Off - with additional hours accrued annually based upon tenure
• Sick Leave/Bereavement Leave
• 7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday
• $100 monthly cell phone rReimbursement (after 1 month of employment)
• Overtime pay at time and a half
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.
• 401(k) Plan with a company match program
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam's Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Competitive mileage reimbursement
• Tuition Reimbursement Program
• Employee Assistance Program

$27 - $32 an hourWhy Join Us:If you are passionate about providing quality care and building genuine relationships with patients, we encourage you to apply. Our goal is to ensure patients feel loved and special while receiving the best possible home care services. Apply today to be a valued member of our dedicated care team! In order to ensure the life-changing care our patients require, we know that we must have a team of exceptionally caring and passionate individuals who are committed to advocating for and empowering those in need. To develop an exceptional team, we are dedicated to ensuring we provide each team member with a collaborative company culture, competitive benefits and compensation, and growth opportunities to develop their skills and advance their career.If you are ready to embark on a rewarding journey and be part of an organization that makes an impact on patients' lives, we encourage you to apply for a position at Giving Home today! Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.